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Welcome! Fox Valley Family Physicians appreciates your selection of our practice to care for your family's health needs. We pride ourselves on providing quality medical care to you and your entire family. Each physician is board certified in Family Practice and cares for his/her own patients. At times, your physician may be away from the office, but rest assured that one of the other physicians or mid-level providers is available to meet your health care needs. We also have on staff a registered dietician, diabetic educator, cholesterol management registered nurses and a respiratory therapist. Our
entire staff is happy serve you and answer your questions regarding our
broad range of services. Thank
you again for entrusting Fox Valley Family Physicians to care for you. Office hoursOur office hours are by appointment only. The office is open:
After-hours coverage By
calling our office number, 232-2200,
after hours, you will reach our answering service.
The doctor on call will be notified and will contact you to discuss
your care and treatment if needed. All
non-emergency calls, including
prescription refills, should be made during routine office hours when your
medical record is available. Appointments Routine
appointment scheduling, general information and prescription refills will
be handled during our regularly scheduled office hours. Messages taken by the receptionists will be given to the
physician who will either call you or relay the information through one of
our well-trained staff members. When calling for an appointment, please indicate to the receptionist your symptoms and the nature of the consultation requested. This enables us to reserve an adequate amount of time for your particular problem(s). New patients are asked to arrive for their appointment 10 minutes early. We will take a copy of your insurance card and verify your insurance as you wait. A sincere attempt is made to adhere to our
appointment schedule. Because
emergencies do arise and will complicate the best of schedules, we ask for
your understanding at these times. If
you will be late for, or cannot keep an appointment, please give us
reasonable notice. Hospitalization All
of our physicians are active staff members at Delnor-Community Hospital,
Geneva. Financial
procedures You
are required to give us a copy of your insurance card on your first visit
and each time thereafter that you change insurance companies.
For your convenience, we bill all insurance companies including
Medicare. It is your responsibility to pay your copayment (if applicable)
and any outstanding patient due balance in full at the time you check in
for your appointment. For
your convenience, we accept MasterCard, Visa and Discover. Mid-Level Providers In
order to provide medical care to you more conveniently in our office, Fox
Valley Family Physicians has added Physician Assistants and Nurse Practioners to our staff. They are
licensed healthcare professionals who
practice medicine with physician supervision. Our mid-level providers are available to provide care to our
patients but always under the supervision of your physician, who maintains
the overall responsibility for your care. They may perform the following during your
visit:
Fox Valley Family Physicians is very proud to have these healthcare professionals working with us. |
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